Patient Safety and Quality
At the Cosmetic Surgery & Skin Cancer Centre, we are committed to ongoing improvement of patient care in all areas.
While we already have a very good record in delivery quality patient care and managing risks, we continue to improve to ensure our services are as safe as possible and that we are minimising risks at all times.
We are committed to to safety and quality and our goal is to:
- Create a safe environment and system for our doctors and staff
- Review and improve on a continuous basis the performance of our patient safety and quality systems
- Monitor the safety and quality of medical care our doctors provide
- Ensure accountability for the safety and quality of care at all levels.
Our Clinical Governance Framework focus on the following areas:
1. Clinical Risk Management (ensure our services are safe and minimising risk of errors)
- Our clinic culture encourage staff to report incidents, risks and near misses
- Incident Management policy on how to assess and investigates incidents
- Clinical policies are developed according to evidence based guidelines
- Clinical risks and safety policies are reviewed on a regular basis and updated as required
2. Clinical Effectiveness (ensure our clinical services are effective)
- Quality and Safety Indicators are used to measure and monitor performance
- Quality plans are developed and initiated when significant issues are flagged
- Serious clinical incidents are reported, investigated, and our policies and procedures improved to meet the changes required to prevent future incidents
- Follow Quality and Safety standards which are benchmarked nationally
- High risk areas are audited on a regular basis
3. Effective Workforce (ensure our staff are competent)
- Policies and procedures are available to all existing and new staff
- Our doctors participate in Continual Medical Education for their expertise of practice
- Targeted education and competency evaluation for our staff on a regular basis
- Staff are oriented and educated on safety and quality systems
4. Consumer participation
- Consumer complaints and feedback are managed in a timely manner
- Consumer feedback from patient satisfaction surveys informs business planning
- Consumer feedback helps improve patient experience and health outcomes
- Open disclosure between clinicians and consumers is promoted when things don’t go to plan
We aim to minimise the risk of infection to patients, staff and visitors. We have a number of protocols in place to detect and minimise the spread of infections which is common within health care facilities.
One of the most effective means to prevent infection spreading amongst patients is for all health professionals to wash their hands.
We are pleased to announce that as of May 2016, our most recent Hand Hygiene audit, our clinical staff achieve Hand washing rate of over 90%.
Hand hygiene is conducted in accordance with the ‘five moments’ that is; before touching a patient; before a procedure; after a procedure; after touching a patient and after touching a patient’s environment.
Our clinic participates in the national hand hygiene strategy through Hand Hygiene Australia. Hand hygiene audits are conducted yearly.